{"id":767,"date":"2025-10-21T08:10:02","date_gmt":"2025-10-21T08:10:02","guid":{"rendered":"https:\/\/rodando.es\/faq\/"},"modified":"2026-03-23T14:56:53","modified_gmt":"2026-03-23T14:56:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/rodando.es\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tFrequently asked <\/span>\n\t\t\t\t\n\t\t\t\t\tquestions<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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If you have any other questions, please contact our team,
we will be happy to help you.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFAQ reservations<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Questions about reservations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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What is included in the price of renting a van? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe price includes use of the van during the reserved dates, any additional services you purchase, 300 km per day and third-party insurance with an excess of \u20ac1,200; you can also opt for insurance with a \u20ac400 reduction for an additional \u20ac35 per day.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What do I need to rent a van? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You will need your driving licence and a valid Spanish ID card or passport. You must also book a storage unit for a minimum of 3 months or be an existing customer with a current contract. We do not rent out vans to people who are not resident in Spain and do not hold a Spanish ID card or tax identification number.<\/p>

If you are renting as a business, you must also provide tax details: the company\u2019s tax registration number (CIF), articles of association, and the ID card of the director or authorised representative, together with the power of attorney documents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I pick up the van at one office and return it to another? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, you can rent it and leave it at another office within the province of M\u00e1laga for an extra cost of \u20ac40, and at another Rodando office in another province for \u20ac140.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I pick up and return the vehicle at any time? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Pickup and return must be done during office hours. If you require a different time, you must inform us when signing the contract so that we can arrange access to the center and give you access to the key box.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I modify or cancel a reservation? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, it is possible to modify or cancel reservations. The conditions and possible associated charges depend on how far in advance the request is made and, in the case of modifications, on the availability of dates and other models.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I make a reservation by phone or email? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, you can make reservations by phone or email by contacting your nearest office.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Questions about rental<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Is it possible to rent vans for long periods? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, the rental is for a maximum of 5 consecutive days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the minimum age for renting a vehicle? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The minimum age is 23, and you must have held your driver’s license for at least 2 years.<\/p>

For drivers under 23 with a minimum of 2 years’ driving experience, an additional surcharge applies (see the Special Rates page<\/a>).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is insurance included in the rental? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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When you rent a van with Rodando, our rates include third-party insurance with a \u20ac1.200 excess at no additional cost, which covers damage to third parties and limits your liability for damage to the vehicle up to that amount.<\/p>

If you wish to reduce the excess, you can opt for:<\/p>

Insurance with a excess of \u20ac400 \u2192 +\u20ac35\/day.<\/p>

The insurance does not cover damage caused by negligence or reckless driving. The customer is responsible for the proper use of the vehicle.<\/p>

Non-accidental breakdowns, damage or loss of transported goods, and damage resulting from improper use are also excluded.<\/p>

In addition, when renting a van with Rodando, you must pay a deposit of \u20ac400, which will be refunded in full at the end of the rental period if the vehicle is undamaged. This deposit can only be paid by credit or debit card, never in cash.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I take out comprehensive coverage? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. When you reserve a van with Rodando, compulsory third-party liability insurance with an excess of \u20ac1,200 is included at no extra cost.\n\nIf you would like extended protection against collision damage, we offer insurance with a \u20ac400 excess for \u20ac35 a day.\n\nWith this insurance, Rodando covers all damage caused to the vehicle, provided that it is not the result of improper use or gross negligence while driving. In such cases, the customer will be liable.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What type of coverage is included in the rental? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The rental includes third-party liability insurance with an excess of \u20ac1.200.<\/p>

Additional cover is available to reduce the excess to \u20ac400 for an extra \u20ac35 per day. The customer is liable for any costs up to the amount of the excess.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How is the amount of any damage calculated? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In the \u201cSpecial rates<\/a>\u201d section, you will find an indicative breakdown of the amounts applicable according to the type of damage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the mileage limit included in the rental? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The daily rate includes 300 km per day. Additional kilometers will incur an extra charge according to our current rates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is it necessary to leave a deposit to rent? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. A deposit of \u20ac400 is required, which can be paid by credit card, debit card, or bank transfer before collection.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I add additional drivers to my reservation? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, provided they meet the age and license requirements.<\/p>

An additional fee will apply for each extra driver (see the Additional Fees page).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What are the main exclusions from the coverage? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The customer will be responsible for the total cost of damage to the vehicle when it occurs in the following circumstances:<\/p>

  • Punctures caused by poor driving or driving on unpaved roads.<\/li>
  • Damage to third parties due to carelessness or reckless driving (use of mobile phone or GPS, speeding, failure to use the handbrake, etc.).<\/li>
  • Refueling with incorrect fuel.<\/li>
  • Damage to wheels and tires (bumps, curbs, improper driving).<\/li>
  • Loss or breakage of keys or remote controls.<\/li>
  • Theft of the vehicle with the keys left in it.<\/li>
  • Damage to the upholstery or locks (burns, cuts, attempted theft, etc.).<\/li>
  • Damage to the interior of the vehicle (excessive dirt, damaged floor or paneling, etc.).<\/li>
  • Making holes or removing signage without authorization.<\/li>
  • Replacement, loss, or unanchoring of seats.<\/li>
  • Damage or loss of accessories (antenna, jack, warning triangles, fire extinguisher, safety vest, puncture repair kit, documentation, etc.).<\/li>
  • Damage to the engine due to negligence or overloading.<\/li>
  • Damage to the underside of the vehicle (hitting speed bumps, curbs, unpaved terrain, etc.).<\/li>
  • Collision with objects due to misjudging the height of the vehicle.<\/li>
  • Damage due to misuse of the clutch.<\/li>
  • Driving under the influence of alcohol or drugs.<\/li>
  • Damage caused by animals.<\/li>
  • Any other damage caused by negligence or improper use.<\/li><\/ul>

    In the event of an accident, you must inform us within 24 hours of the incident and, in any case, before the end of the rental period.<\/p>

    You must also provide us with a fully completed accident report and any additional documentation within 7 days of the date of the incident.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Questions about documentation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    What documents do I need to rent a van? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    A valid driving licence held for at least two years, a Spanish national identity card, and a credit or debit card issued by a Spanish bank in the name of the person making the booking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How can I add an additional driver to my reservation? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Presenting the additional driver\u2019s driving licence and Spanish national identity card at the office. An extra charge applies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Other questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Can I drive outside Spain (mainland only) with the rented vehicle? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    No. Driving would only be permitted in Spain (the mainland).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What is Rodando's fuel policy? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The vehicle is delivered with a full tank and must be returned in the same condition. Otherwise, the cost of the fuel will be charged, plus a $20 refueling service fee and $40 for each quarter of the tank not refilled.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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    Questions about vehicles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    What license do I need to drive a van or truck? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Class B license for most vans. Vehicles with a maximum authorized mass (MAM) exceeding 3,500 kg require a C1 license.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What is the maximum speed limit for vans and trucks? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    90 km\/h on highways and expressways, 80 km\/h on conventional roads.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Can I get vehicles with air conditioning? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes, most of our vans have air conditioning. Please check availability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t

    What should I do if the van breaks down? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Call our roadside assistance service, available 24 hours a day, 365 days a year.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t

    Can I tow another vehicle if it has problems? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    No, our vans are not authorized to tow other vehicles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Frequently asked questions If you have any other questions, please contact our team, we will be happy to help you. FAQ reservations FAQ rentals FAQ vehicles FAQ documentation other FAQ Questions about reservations What is included in the price of renting a van? The price includes use of the van during the reserved dates, any […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-767","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions | Rodando | Our FAQs<\/title>\n<meta name=\"description\" content=\"Find answers to our customers' most frequently asked questions here. 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