Frequently asked questions

If you have any other questions, please contact our team,
we will be happy to help you.

Questions about reservations

The price includes use of the van during the reserved dates, any additional services you purchase, 300 km per day, and third-party insurance with a €400 deductible.

All you need is your driver’s license and your valid ID card or passport. If you are renting as a company, you must also provide tax information: the company’s tax ID number, articles of incorporation, and the ID card of the administrator or representative, along with the power of attorney documents.

Yes, you can rent it and leave it at another office in the same province for an extra cost of €40, and at another Rodando office in another province for €140.

Pickup and return must be done during office hours. If you require a different time, you must inform us when signing the contract so that we can arrange access to the center and give you access to the key box.

We cannot guarantee a specific model, but you can select a vehicle category that suits your needs.

Yes, it is possible to modify or cancel reservations. The conditions and possible associated charges depend on how far in advance the request is made and, in the case of modifications, on the availability of dates and other models.

Yes, you can make reservations by phone or email by contacting your nearest office.

Preguntas frecuentes sobre furgonetas Rodando
Preguntas frecuentes sobre furgonetas Rodando

Questions about rental

Yes, we offer long-term rentals. Contact us for terms and rates.

The minimum age is 23, and you must have held your driver’s license for at least 2 years.

For drivers under 23 with a minimum of 2 years’ driving experience, an additional surcharge applies (see the Special Rates page).

When you rent a van with Rodando, our rates include third-party insurance with a €400 excess at no additional cost, which covers damage to third parties and limits your liability for damage to the vehicle up to that amount.

If you wish to reduce the excess, you can opt for:

Insurance without excess → +€35/day.

The insurance does not cover damage caused by negligence or reckless driving. The customer is responsible for the proper use of the vehicle.

Non-accidental breakdowns, damage or loss of transported goods, and damage resulting from improper use are also excluded.

In addition, when renting a van with Rodando, you must pay a deposit of €300, which will be refunded in full at the end of the rental period if the vehicle is undamaged. This deposit can only be paid by credit or debit card, never in cash.

Yes. When you reserve a van with Rodando, compulsory third-party liability insurance with a €400 excess is included at no additional cost.

If you would like extended protection against collision damage, we offer comprehensive insurance with no excess for €35 per day.

With this insurance, Rodando covers all damage caused to the vehicle, provided that it is not the result of improper use or gross negligence while driving. In such cases, the customer will be liable.

The rental includes civil liability insurance with an excess.

Additional coverage is available to reduce or eliminate the excess. The customer is liable for the amount of the excess.

In the “Special rates” section, you will find an indicative breakdown of the amounts applicable according to the type of damage.

The daily rate includes 300 km per day. Additional kilometers will incur an extra charge according to our current rates.

Yes. A deposit of €400 is required, which can be paid by credit card, debit card, or bank transfer before collection.

Yes, provided they meet the age and license requirements.

An additional fee will apply for each extra driver (see the Additional Fees page).

The customer will be responsible for the total cost of damage to the vehicle when it occurs in the following circumstances:

  • Punctures caused by poor driving or driving on unpaved roads.
  • Damage to third parties due to carelessness or reckless driving (use of mobile phone or GPS, speeding, failure to use the handbrake, etc.).
  • Refueling with incorrect fuel.
  • Damage to wheels and tires (bumps, curbs, improper driving).
  • Loss or breakage of keys or remote controls.
  • Theft of the vehicle with the keys left in it.
  • Damage to the upholstery or locks (burns, cuts, attempted theft, etc.).
  • Damage to the interior of the vehicle (excessive dirt, damaged floor or paneling, etc.).
  • Making holes or removing signage without authorization.
  • Replacement, loss, or unanchoring of seats.
  • Damage or loss of accessories (antenna, jack, warning triangles, fire extinguisher, safety vest, puncture repair kit, documentation, etc.).
  • Damage to the engine due to negligence or overloading.
  • Damage to the underside of the vehicle (hitting speed bumps, curbs, unpaved terrain, etc.).
  • Collision with objects due to misjudging the height of the vehicle.
  • Damage due to misuse of the clutch.
  • Driving under the influence of alcohol or drugs.
  • Damage caused by animals.
  • Any other damage caused by negligence or improper use.

In the event of an accident, you must inform us within 24 hours of the incident and, in any case, before the end of the rental period.

You must also provide us with a fully completed accident report and any additional documentation within 7 days of the date of the incident.

Questions about documentation

Valid driver’s license issued at least two years ago, national identity card or passport, and credit or debit card in the name of the person making the reservation.

Presenting the additional driver’s driver’s license at the office. An extra charge applies.

Other questions

Yes, with prior written authorization. Additional fees and specific insurance coverage may apply.

The vehicle is delivered with a full tank and must be returned in the same condition. Otherwise, the cost of the fuel will be charged, plus a $20 refueling service fee and $40 for each quarter of the tank not refilled.

Questions about vehicles

Class B license for most vans. Vehicles with a maximum authorized mass (MAM) exceeding 3,500 kg require a C1 license.

90 km/h on highways and expressways, 80 km/h on conventional roads.

Yes, most of our vans have air conditioning. Please check availability.

Call our roadside assistance service, available 24 hours a day, 365 days a year.

No, our vans are not authorized to tow other vehicles.